Questions, answered

Any eSIM-capable, carrier-unlocked phone works: iPhone XS or newer, most Google Pixel (3+), Samsung Galaxy S20 or newer, and many others. Check Settings → About for an "Add eSIM" or "Digital SIM" option. If your phone is locked to a carrier, ask them to unlock it first.

Install the day before you fly, while you still have internet. The validity clock starts at first connection to a network at your destination, not at purchase — buying early costs nothing. You also have a long activation window (shown on every plan) to install after buying.

Seconds. Pay, and the QR code is on your screen and in your inbox. No shipping, no store visits.

Yes. The eSIM carries data only, alongside your normal SIM: your number stays active for calls and texts, and WhatsApp keeps working with your existing number over the eSIM's data.

Yes, tethering is allowed on our plans. Keep an eye on your data; laptops drink faster than phones.

Yes. Phones store multiple eSIMs side by side; you simply choose which one carries your data. Your other SIMs and eSIMs stay installed and untouched.

Travel eSIMs connect through partner networks, which phones label "roaming". With our eSIM selected for data, Data Roaming ON costs nothing extra — it is simply how it connects.

Buy another plan any time — delivery is instant, even mid-trip over hotel Wi-Fi. Your plans live under My eSIMs.

If an eSIM cannot be installed or never connects and our support cannot fix it, we refund in full. Started data plans are non-refundable once data has flowed. Write to support@tele1.co with your order email.

Pick USD, EUR or GBP from the account menu; cards in any currency work and Apple Pay / Google Pay settle as usual. The price you see is the price you pay, no hidden fees.

Make sure you're on Wi-Fi, your phone is unlocked (not carrier-locked), and you haven't already installed this QR once: each code installs a single time. On iPhone: Settings → Cellular → Add eSIM → Use QR Code.

Check three things: the eSIM is selected for Cellular Data, Data Roaming is ON for it, and Airplane Mode has been toggled once. Most "no signal" cases are one of these.

A code that was already used once will refuse a second install. If the error appears on a fresh code, contact us from Contacts with your order email and we will reissue it.

Your plans and remaining data are under My eSIMs. Buying another plan takes seconds and works over any connection.

Delete it from Settings → Cellular once the plan has expired. Don't delete it mid-trip: a removed eSIM cannot be reinstalled with the same QR code.